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Sales Management: Building Customer Relationships and Partnerships
Download Sales Management: Building Customer Relationships and Partnerships
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Sales Management: Building Customer Relationships and Partnerships is designed to cover all of the basic topics in sales management while emphasizing customer loyalty, customer relationship management, and the effects of technology on the sales function. Because of advances in telecommunications technology, the traditional role of sales managers is evolving toward managing sales people across multiple channels that contact and service customers through a variety of methods. The text reflects current trends and is designed to prepare students for the additional management responsibilities they are likely to encounter in the real world.
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Product details
Hardcover: 560 pages
Publisher: Cengage Learning; 1 edition (February 12, 2008)
Language: English
ISBN-10: 0618721010
ISBN-13: 978-0618721016
Product Dimensions:
8 x 1 x 10 inches
Shipping Weight: 2.5 pounds (View shipping rates and policies)
Average Customer Review:
4.5 out of 5 stars
3 customer reviews
Amazon Best Sellers Rank:
#803,435 in Books (See Top 100 in Books)
take a little longer to shipping , a little old the book :D in general , it is okay , hope after i finished , i can resale
Quick service. Received exactly when promised. Book was like brand new. Love when it goes that way!!Would purchase from this seller again. Thanks!
The condition of the used book was excellent and just what I expected-thanks! The value was ok for a used book-the only poor rating would be on ship time-to long! Thanks!
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